Blogs and Blogging

Written on January 27, 2012 – 5:25 am | by bloggist |

In the current economic climate as the recession hits harder, people will be turning more and more to the internet to find their purchases. Firstly they can look for the best deals and then purchase on-line without even having to leave their houses. This beats the hell out of having to drive in to town, find parking space, queue for bargains and then carry the items home or wait for delivery of large products. If your company is still living in the dark ages, and you don’t have an online presence then you are offering the competition sales on a plate.

In order to stay competitive, businesses need to offer their services or products online, as well as doing business the traditional way.

I’ll give you an example, I’ve always wanted one of those big American fridges, the Maytag Refrigerator is one of the best known and so I spent a good few weeks researching all the various models and the offers available before I bought one.

Ultimately I bought it from an offline retailer (John Lewis, because it’s true they have never knowingly been undersold!) but I was able to research the best prices online before I went in and ordered it.

Businesses today need to communicate with potential customers who do business mostly online. Be smart and start today to get your company online and out in front, even if you do sell mainly offline.

These days just having an online presence is no longer sufficient. Even if you are in a very niche market you will still have to advertise your web pages in order to make the most of the search community traffic.

One example of one of these businesses is a client of mine who does contractor control software which isn’t a sector that you would suspect is very competitive via the web, but in fact has a lot of competition.

When you run an online business you potentially have a global audience, depending on your product or service. This means you need to have 24 hour customer access, due to the time differences around the world. Automatic systems to respond to orders will be a vital part of the website design otherwise you will need staff available working unsociable hours. In this new world, the old ways of import/export will become outdated very quickly.

When running an online business you need to be a Jack of all trades. But communication is an essential part of all the different aspects of running a business. Email and instant messaging are efficient ways of communicating with employees, particularly when different time zones are a complication. Setting up an online conference room will save the need for physical space and travelling and will provide a forum for members to air their views, concerns and challenges.

The website main page is the first thing visitors see when visiting your site. To make a good impression you will need a good brand image, clear information and a user friendly process so that customer will find it easy to purchase their goods. (Don’t make it hard for your customers to find their way around the system and buy products, no matter how clever something may be.)

If you have a content management system on your website and can turn your hand to SEO article writing it will be able to update your website product offerings yourself, and also get your products listed highly in Google, Yahoo and MSN search engine.

Statistics reporting is another service which can give you valuable feedback on how many people are accessing the site, and from that information you can see if your services/goods are attracting the sales you want. If not then there is an opportunity to revamp your products or website to improve on conversion rates.
For customer satisfaction make sure your business provides only the best quality products, efficient service, and an easy to use system. Where items are good value for money, customers will be happy to recommend your company to friends and family and sales will increase.

The growth of the internet gives a whole new meaning to the world of commerce. Using ecommerce websites millions of people are out there starting new online businesses, all wanting a piece of the action, all wanting to make their millions. So make sure your business is one of the forerunners and get yourself up there on the first page on Google. Don’t wait, get started now before your competitors leave you behind. Five years from now you’ll be glad if you read this and took action.